FAQ

Frequently asked questions

DELIVERY

How do i know when my order will arrive?


You will receive an ETA via text message and email the afternoon before your selected delivery. you can then track the driver with a more percise time on the day of delivery All deliveries are done between 7:00am - 3:00pm. Unfiortunatly you cannot request a specific time for delivery. if your order is 100% needed before a certain time please give us a call on 0422294585 and we will do our best to accommodate.




What days do you deliver?


Tuesdays and Fridays only Note we only deliver to Rockingham / Mandurah area on Firday




What happens if im not home when my order gets delivered?


If you have given us permission to leave by the door our drivers will find a safe spot to leave your order. if you have not given permission the driver will attempt to contact you on the phne number provided, if there is no answer your order will be taken back to our kitchen for pick up. A second delivery can be arranged for a delivery fee. No refunds can be given for orders failed to be delivered if no one is home




How much is delivery?


We have 3 differnt delivery zones. ZONE 1 - Within 15km of Perth city - $12.50 or free delivery for orders over $150 ZONE 2 - Between 15km - 30km of Perth city - $17.50 or free delivery for orders over $200 ZONE 3 - Further than 30km from Perth city - $25 or free delivery for orders over $275 Delivery costs will be calculated at checkout after entering your postcode




Where do you deliver?


We deliver to all areas of Perth. From Yanchep to Mandurah and everywhere in between





PRODUCTS

Which products are gluten free?


All of our products are 100% gluten free However our store front does have items containg gluten, please check with our staff when coming into our store.




Which products are vegan?


All of our products and everything we use in our kitchen is 100% vegan This means they do not contain any animal products including dairy, eggs, geliatin and honey.




How do i store my products and how long do they last?


All our products apart from our cookies must be kept refridgerated. Most products will last 1-2 weeks in the fridge and up to 6 months in the freezer if stored in an airtight conatiner.





PICK UP

Where do i pick up my order from?


You can pick up your order from our shop front / cafe located at Unit 4 / 5 Mulgul road Malaga




What time can i pick up my order?


All orders (apart from whole cakes) will be ready from 9am on date of collection. Whole cakes will be ready from 10am, if you do need your cake before 10am please let us know so we can prioritise your order.